Philosophy

Cloud 9 Spa Salon was created from a desire to provide Gainesville with a tranquil sanctuary for stress-relief.

We pride ourselves on our clean, professional, warm, and friendly environment. We thrive on delivering quality and consistency. Above all, we are dedicated to providing wellness for mind and body, implementing healthy stress-management through relaxation services.

Since opening in 2000, Cloud 9 has continued to grow and evolve, receiving numerous prestigious awards, esteemed accolades, and even national recognition. We’ve been dubbed “the innovator, not the imitator” for creating our own unique Cloud 9 style, comprised of specialized service offerings & procedures.  Our high standards have been attibuted to raising the bar of both customer experience & customer expectation within our industry.

Awards and recognition aside, our true definition of success is still measured one guest at a time. We believe in the direct correlation between feeling good and looking good, therefore our mission is to provide services that enhance both elements. When a guest walks out of our door feeling and/or looking better than when they walked in, we have succeeded.

We build solid relationships with customers; in fact, we refer to our customers as “guests”.  And at Cloud 9, every guest is a VIP…entitled to our unparalleled service, experience and expertise. Guest feedback is vital to our continued success and communication through numerous channels is provided both in the spa and online. We truly rely upon our guests to let us know “how we are doing”.

Along with ensuring a peaceful respite for our guests, we provide a structured yet nurturing work environment for our staff of 30+ talented, highly-trained professionals. Our reward has been staff loyalty, longevity and low turnover. Approximately a quarter of our staff have been with Cloud 9 a decade or more.

As a locally-owned business, we are deeply committed to giving back to our community. Annually we host several food, shoe, clothing & blood drives as well as partner with and lend our support to numerous charitable causes each month. We even started our own in-house charity, h3. h3 stands for Help, Hope, and Hygiene. We create individual hygiene tote bags that contain an 8-10 piece kit of hygiene items and distribute them to a different needy organization each month. To keep abreast of how you can join us in helping, keep up with us on Facebook!

 

Charitable Events

 

Thank you for choosing Cloud 9 Spa Salon as your sanctuary for stress-relief.

We look forward to your visit!